I Ride Sideways

Shipping & Returns

Australian Domestic Shipping

Please Note: Orders Paid by Bank Deposit or Pay Pal will not be posted until the payment has cleared.
(This can take from 1 to 3 working days dependant on your bank)

Our chosen delivery method is Sendle Couriers and/or Australia Post. For orders within Australia, we charge a flat rate of $8.00 for orders up to $80.00. Orders over this amount qualify for Free Shipping.

Your order will be despatched within 1-3 working days of receiving payment – the arrival of your order is then dependant on where you live and the service provided by Sendle and/or Australia Post.

 

Shipping to International Destinations (outside of Australia):

We are happy to ship anywhere in the world. International orders are a flat rate of AU$30.00 no matter how much you purchase.

 

RETURNS

If you would like to return an item to us, please contact us within 5 days to let us know you will be returning the item. All items that are sent back MUST be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. It is also very important that you email through with the registration number as this is the number that will be used for insurance – a registered item is void without it. Please include a pre-paid postage bag in your return for us to send the new item. We are happy to accept returns that have not been worn, and have all tags attached and are in brand new condition. The item must be received within 7 days, and you must inform us of the return within 5 days. You will then be credited and able to exchange for another item. If we believe that the item has been damaged or worn we have every right to return the item back to you with no refund or exchange. We do not refund for change of mind, but will give store credit.

 

Return Checklist:

1. Email us at orders@iridesideways.com
2. Make sure the item is in brand new, perfect condition – all tags are attached, and you still have the receipt of purchase.
3. Send the item/s with tags attached, the receipt, and an additional pre-paid postage bag (for us to send you the new item/s) via registered post within the 7 day time period to:

I Ride Sideways
5 Leeton St
Fyshwick ACT 2609

Please include your full name, address and telephone number.

4. Email us to confirm you have sent the item/s